CAB Template - Internal projects
CAB (RFC) - Internal project
Portal URL: Portal
Ticket number: (No llenar, documentar como se documentan los PRs y CABs de clientes externos, ya que este seria el CAB interno)
Ticket type: General incident templates o IT General Question
Portal URL: Portal
Ticket number: (No llenar, documentar como se documentan los PRs y CABs de clientes externos, ya que este seria el CAB interno)
Ticket type: General incident templates o IT General Question
Template:
- Impact details:
- Rollout plan:
- Backout plan:
- Checklist: cosas importantes a validar posterior al cambio realizado
- Release schedule:
- Owner del cambio:
Ejemplo: (Nota: no usar el tipo de solicitud "Security incident")
Hi team,
Please find below the details for the requested change to add new billing type categories to WePlanIt. This change has already been tested in the development environment and is ready for production deployment.
Note: This is a recurring type of change. Similar requests to add, remove, or update billing categories have been submitted regularly in the past.
Impact Details:
Low-impact change that adds two new classification options (Billing Type) for employee assignments:
- Fulfilled Scheduled Start
- Fulfilled Delayed Start
Backend: Assignments API (filters, grouping, validation)
Frontend: Classification dropdowns, assignment forms
Database: No migrations required (classification field is string/varchar)
Affected users: All employees with assignments in WePlanIt
Rollout Plan:
Deploy Backend first (Sync dev — Forecast Backend Repo — Bitbucket)
Deploy Frontend afterwards (rsm2877 Add Fulfilled Delayed Start and Fulfilled Scheduled Start categories to billing type — Forecast Frontend Repo — Bitbucket)
Backout Plan:
Revert Frontend deployment to the previous version (using git revert command with commit hashes: 56c1f3233219ca86eac91252c898cd1e1df12fef, bb8c409748cacd7d543df125c52b130ab71be59f)
Revert Backend deployment to the previous version (using git revert command with commit hashes: 14f4903a25f35cd47c3c4b6b3bcceeaebf4ac829)
Checklist:
- Verify that the options "Fulfilled Scheduled Start" and "Fulfilled Delayed Start" appear in the classification dropdown when creating/editing an assignment
- Verify that the new classification options are available in the system (validate service response)
- Verify that billing type filters work correctly with the new options
- Temporarily update an existing assignment with one of the new categories for a quick test, confirm it saves correctly, and restore the original value to avoid affecting production data
- Client validation/ WFM Team: Create an assignment with one of the new categories, confirm it saves correctly.
- Validate that there are no errors in the browser console
- Verify that reports grouping by classification include the new categories
Release Schedule:
As soon as possible (per client requirement)
Change Owner:
Nancy Garcia / WFM Team
todo va en un ticket normal de esos que ingresamos cuando queremos soporte de ellos, solo tienen que detallar los campos que estan en el KB, ellos organizan una reunion con el comité (conformado por los interesados, IT, la persona que "defendera" el cambio y el owner/s del cambio), para obtener la aprobaciones y proceder, ellos estarán atentos en el horario que se requiere realizar el cambio solo como soporte, es decir si es un despliegue, nosotros realizamos el merge normal, y confirmamos el cambio y que todo funciona bien, si algo ocurre, acudir con ellos. SI EL CAMBIO ES URGENTE, hacerlo saber en el mismo ticket